Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Technical Support Agent to join our rapidly growing team in Cyprus.

Main Responsibilities:

• Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
• Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
• Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
• Demonstrate an understanding of API documentation.
• Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
• Build and maintain relationships with clients, understanding their unique requirements and providing tailored technical support.
• Act as a liaison between clients and internal teams to address and resolve issues promptly.
• Stay updated on industry trends and advancements in payment solutions.
• Contribute to the enhancement of internal processes and workflows for improved efficiency.

Qualifications:

• Experience in technical support in the payments industry is desirable (training will be provided).
• An understanding of API documentation and integration processes.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Join a dynamic team in a fast-paced working environment.
• Competitive salary depending on your experience.
• Continuous opportunity for growth and career development
• Team building activities.
• Hybrid working.

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